Travoera Private Ltd.
Danda Lakhond IT Park, Sahastradhara Road,
Sahastradhara Road, Dehradun – 248001, Uttarakhand, India
Last Updated: 3rd dec, 2025
1. Introduction
This Refund Policy explains how refunds are processed for bookings made through Travoera Private Ltd. (“Travoera”, “we”, “us”, “our”).
Refund rules depend on the airline, hotel, transport operator, or tour provider (“Service Provider”) associated with the booking.
By booking through our Platform, you acknowledge and agree to this Policy.
2. General Refund Principles
- Refund eligibility is always governed by the rules of the Service Provider, not Travoera.
- Travoera acts only as a travel facilitator.
- Travoera may charge a service fee, which is non-refundable under all circumstances.
- Refund timelines depend on the Service Provider and payment gateway.
3. Flight Booking Refunds
Refunds for flight bookings are subject to airline fare rules.
3.1 Refundable Tickets
- Eligible for refund as per the airline’s cancellation policy.
- Airline cancellation fees apply.
- Travoera service fees remain non-refundable.
3.2 Non-Refundable Tickets
- No refund is issued by the airline.
- Only airport taxes (if allowed by the airline) may be refunded.
- Travoera cannot override airline policies.
3.3 No-Show
If you fail to board the flight:
- Refund depends on airline rules.
- Many airlines offer zero refund for no-show passengers.
4. Hotel Booking Refunds
Hotel refunds depend entirely on hotel policies.
- Refundable rates: Refund issued after deducting hotel cancellation charges.
- Non-refundable rates: No refund permitted under any circumstances.
- No-shows: Usually result in no refund.
5. Holiday Packages & Tour Refunds
This includes Kailash Mansarovar Yatra, Chardham Yatra, group tours, custom tours, and all package travel.
Refund rules vary by operator, but generally include:
5.1 Before Travel Date
Cancellation charges may include:
- Non-refundable advance paid to the operator
- Hotel cancellation charges
- Transport/vendor penalties
- Travoera service fees
5.2 During the Tour
No refund is issued for:
- Unused services
- Missed sightseeing
- Voluntary early return
- Illness, medical issues, weather, or emergency situations
5.3 Tours Requiring Permits (e.g., Mansarovar)
Once permits, visas, or travel documents are applied for:
- The permit fee is 100% non-refundable
- Any cancellations are subject to the operator’s policy
6. Transport Bookings (Taxi/Bus/Private Vehicle)
- Refund depends on the operator’s cancellation window.
- No refund for last-minute cancellations or no-shows.
7. Travoera Service Fees (Non-Refundable)
The following are always non-refundable:
- Convenience/booking fee
- Platform handling charges
- Payment gateway fees
- Service fees for itinerary planning
- Partial payment processing fees
- Any administrative charges
8. Refund Process & Timelines
8.1 Refund Approval
A refund is initiated only after:
- Confirmation from the Service Provider
- Deduction of penalties and fees
8.2 Timelines
Depends on the mode of payment:
- UPI / Wallets: 3–7 working days
- Credit/Debit Cards: 7–15 working days
- Net Banking: 5–12 working days
- International cards: 10–20 working days (varies by bank)
Note: Bank or gateway delays are beyond Travoera’s control.
9. Partial Refunds
If only part of the service is canceled (e.g., one flight segment, extra night, or add-on):
- Refund is issued only for the refundable portion.
- Non-refundable components remain unchanged.
10. No Refund Situations
You are not eligible for a refund in the following cases:
- Incorrect details entered (name, DOB, passport number, etc.)
- Visa denial or delays
- Missing flights, trains, or transport
- Force Majeure events (natural calamity, weather, strikes, political unrest)
- Service issues beyond Travoera’s control
- Complaints about quality of third-party services
- Last-minute cancellations after cut-off
- Failure to provide required travel documents
11. Chargebacks / Payment Disputes
In case of disputes or chargebacks:
- Travoera will provide booking records to the bank
- Refund eligibility follows the Service Provider’s rules
- Fraudulent chargebacks may result in account suspension or legal action
12. How to Request a Refund
Email us at [email protected] with:
- Booking ID
- Name used during booking
- Payment screenshot
- Reason for cancellation
Our team will respond within 24–48 hours.
13. Amendment Fees (Changes to Booking)
All modifications are subject to:
- Service Provider rules
- Fare/price difference
- Travoera change fee (non-refundable)
14. Policy Modifications
Travoera reserves the right to modify or update this Refund Policy at any time.
Continued use of our Platform means you accept the updated terms.
15. Contact Us
Travoera Private Ltd.
Danda Lakhond IT Park, Sahastradhara Road,
Dehradun – 248001, Uttarakhand, India
Email: [email protected]