Travoera Private Ltd.
Danda Lakhond IT Park, Sahastradhara Road,
Dehradun – 248001, Uttarakhand, India
Last Updated: 3rd dec, 2025
1. Introduction
Travoera Private Ltd. (“Travoera”, “we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our travel-booking website, mobile application, and related services (collectively, the “Platform”).
By using our Platform, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Address
- Government ID (Aadhaar, Passport, PAN, etc., if required for bookings)
- Emergency contact details
2.2 Booking & Travel Information
- Flight, hotel, and transport preferences
- Travel dates and itineraries
- Visa and passport details
- Custom travel requirements
2.3 Payment Information
- UPI IDs
- Wallet details
- Credit/Debit card details (processed securely via payment gateways)
Note: We do not store full card details.
2.4 Technical & Usage Data
- IP address
- Device type
- Browser type
- Cookies and tracking data
- Location data (if enabled)
- Interaction logs (pages viewed, clicks, time spent)
3. How We Use Your Information
We process your data for the following purposes:
3.1 For Booking & Travel Services
- To process flight, hotel, and package bookings
- To share required information with airlines, hotels, transport providers, and tour operators
- To contact you for travel updates, confirmations, and itinerary changes
3.2 Customer Support
- Responding to queries
- Providing assistance
- Handling complaints and disputes
3.3 Marketing & Communication
- Sending promotional offers
- Personalized recommendations
- Updates on new destinations and packages
You may opt out of marketing communications at any time.
3.4 Legal & Security Purposes
- Preventing fraud
- Complying with government regulations
- Responding to legal requests
- Ensuring the safety and integrity of our Platform
4. Sharing of Information
We share your information only when necessary:
4.1 Third-Party Service Providers
- Airlines
- Hotels
- Travel agents
- Transport companies
- Pilgrimage tour operators
- Payment gateways
- Cloud hosting and analytics services
4.2 Legal Authorities
We may disclose information when required by:
- Law enforcement
- Courts and regulatory bodies
- Immigration and government authorities
4.3 Business Transfers
If Travoera undergoes:
- Merger
- Acquisition
- Asset transfer
Your information may be transferred, but the same privacy protections will continue.
5. Cookies & Tracking Technologies
We use cookies for:
- Improving website performance
- Remembering your preferences
- Analytics and user behavior
- Personalized recommendations
You can disable cookies via browser settings, but some features may not work properly.
6. Data Security
We use industry-standard security measures to protect your data:
- SSL encryption
- Secure servers
- Tokenized payments
- Controlled access
- Periodic security audits
However, no online platform is 100% secure. You acknowledge the inherent risks of sharing data online.
7. Data Retention
We retain your data only for as long as necessary to:
- Complete bookings
- Fulfill legal or regulatory requirements
- Provide customer support
- Maintain transaction records
You may request data deletion unless retention is required by law.
8. Your Rights
As an Indian user, you have the right to:
- Access your personal data
- Update or correct information
- Delete your data (subject to booking/financial laws)
- Withdraw consent
- Opt out of marketing communications
- Request details on how your data is used
To exercise your rights, email us at [email protected].
9. Children’s Privacy
Our Platform is not intended for children under 18.
We do not knowingly collect data from minors.
If we discover such data, we will delete it immediately.
10. Third-Party Websites
Our Platform may contain links to external sites.
We are not responsible for:
- Their content
- Their privacy practices
- Their security measures
Review their policies before sharing your data.
11. International Data Transfers
If your travel involves foreign destinations (e.g., Nepal, Tibet), your information may be shared internationally with service providers, subject to security safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy anytime.
Continued use of the Platform means you accept the updated terms.
13. Contact Us
For questions or concerns:
Travoera Private Ltd.
Danda Lakhond IT Park, Sahastradhara Road,
Dehradun – 248001, Uttarakhand, India
Email: [email protected]