Registered Address:
Travoera Private Ltd.
Danda Lakhond IT Park, Sahastradhara Road
Dehradun – 248001, Uttarakhand, India
Last Updated: {{Insert Date}}
1. General Cancellation Terms
1.1 All bookings made through Travoera Private Ltd. (website, app, customer support) are subject to the cancellation terms specified by:
- Airlines
- Hotels/Resorts/Homestays
- Tour Operators
- Transport Providers
- Activity/Experience Providers
1.2 Travoera acts as an intermediary platform. Therefore, the cancellation charges and refund timelines are primarily governed by the service provider, not Travoera.
1.3 By booking any service, the customer agrees to the cancellation rules mentioned on the booking page and in the confirmation email.
2. Customer-Initiated Cancellations
2.1 Customers may request cancellation by:
- Logging into their Travoera account
- Contacting customer support
- Emailing from the registered email address
2.2 Cancellation charges depend on:
- Time remaining before departure/check-in
- Supplier’s cancellation policy
- Type of service booked (flight, hotel, holiday package, activity, taxi, etc.)
2.3 Travoera service fees are non-refundable unless stated otherwise.
3. Supplier-Specific Policies
A. Flights
- Airline cancellation charges apply as per the airline’s fare rules.
- Some fares (especially promotional, discounted, or special fares) are non-refundable.
- No-show bookings are strictly non-refundable.
B. Hotels / Homestays / Resorts
- Free cancellation depends on the room type and rate plan.
- Peak-season, long-weekend, or festival bookings are often non-refundable.
- Early check-out or unused nights will not be refunded.
C. Holiday Packages (Domestic & International)
- Packages involve multiple vendors; therefore:
- 25–100% cancellation charges may apply depending on the timeline
- Flight/Hotel cancellations within the package follow their respective rules
- Visa fees, insurance, and taxes are non-refundable
D. Bus / Cab / Transfers
- Cancellation window varies by operator.
- Last-minute cancellations may result in 100% charges.
E. Activities, Yatras & Special Events
- Kailash Mansarovar Yatra, Char Dham Yatra, adventure activities (e.g., rafting, trekking) may have:
- Strict no-refund rules
- High cancellation penalties
- Weather-based cancellations governed by the organizer
4. Travoera Platform Fees
4.1 The following are non-refundable, even during full-cancellation scenarios:
- Convenience fees
- Payment gateway charges
- Service charges
- Processing fees
4.2 In some cases, Travoera may charge a small administrative fee for handling cancellations.
5. Cancellations Due to Force Majeure
Events such as natural disasters, strikes, weather issues, political unrest, pandemics, or government restrictions fall under Force Majeure.
- Suppliers may offer partial refunds, credit notes, or date changes.
- Travoera will assist but cannot guarantee refunds.
6. No-Show Policy
If the customer does not show up for the booking:
- The entire amount is forfeited
- No refund or rescheduling is allowed
7. Refund Timelines (After Cancellation)
Refund timelines depend on the service provider. Typically:
- Airlines: 7–21 working days
- Hotels: 7–30 working days
- Tours/Packages: 10–45 working days
- Buses/Cabs: 5–15 working days
- Payment gateway settlement: Additional 3–7 days
Travoera has no control over delays caused by banks, operators, or payment gateways.
8. How to Request Cancellation
Customers can initiate cancellations via:
- Website dashboard
- Mobile app (if applicable)
- Customer support number
- Email: [email protected] (Change if needed)
9. Modifications / Date Changes
Date changes are treated as cancellations followed by a new booking, unless the supplier specifically allows modifications.
Additional charges may apply.
10. Company Rights
Travoera Private Ltd. reserves the right to:
- Modify or update this cancellation policy at any time
- Reject cancellation requests in cases of fraud, abuse, or violation of booking terms